My account

To create a store account, press the "account" button in the upper right corner and then select the "Create account" option in the "New customers" field.

Log in to your account. Then, in the "My account" tab, make any changes to the relevant data.

Stay up-to-date by selecting the appropriate notifications in the newsletter subscriptions tab. You can choose types of information you receive.

Don't worry, we only process your data for order processing. You’ll find a detailed data processing policy under [hyperlink] Privacy Statement.

You can use the password recovery form. In the login window, press the "Forgot password?" button and follow the instructions.

You can cancel your newsletter subscription from your account. Links to newsletter subscription cancellations can also be found in the footer of each promotional email.

Add the products you’re interested in and go to your shopping cart. That's where you'll finalize the purchase.

You can choose the delivery address when completing the delivery form. It doesn’t have to be an address assigned to the account.

Current and archived orders can be found in your account, under the "My orders" tab.

You can make changes to your order before it’s approved. If you’ve placed the wrong order by mistake, please contact to us. The Customer Service Office is open from Monday to Friday from 8 am to 4 pm.

Orders are processed according to when they were received. We're trying to make the process as fast as possible. Orders are packed automatically, without our intervention.

If you would like to ask us for something specific, please write a message as a note for the shop when placing your order. Remember, the delivery time may be longer than stated.

Our website supports fast online payments. After choosing the delivery method in the shopping cart finalization stage, you can choose your preferred payment method and pay for your order.

You can pay for your purchases via online transfer, credit card, BLIK and upon delivery.

You can enter the discount code in the "Enter discount code" field in the shopping cart. After pressing the "Apply" button, the discount will be granted.

If your payment was unsuccessful, please contact our Customer Service team.

Yes, our service allows you to save your preferred payment methods. You'll find them in your account.

Codes usually don’t include products currently on promotion, apart from the exceptions we provide. It may be that the code has expired or the pool of available coupons has run out. Contact our Customer Service team for more information.

You’ll find detailed information on the delivery of products in the "Delivery" tab.

We try to fulfil orders as soon as possible. We need about 24 hours to prepare the parcel and hand it over to the carrier. You can check the delivery times of individual carriers in the "Delivery" tab.

If the status of your order has not changed for 48 hours, please contact our Customer Service team. We will try to solve the problem as soon as possible.

It is not possible to change the delivery address once the parcel has been packed. Remember to check the data carefully when finalizing your shopping cart.

The time to withdraw from the contract is 14 days from the date of receipt.

To withdraw from the contract, fill in the form available [here] and send the goods back to the following address: Nutrifarm Sp. z o. o. Pustynia 84G 39-200 Dębica.

Usually, the returns procedure takes up to 7 working days.

If possible, we return the funds using the payment method you used. However, sometimes this is impossible, then the refund is made to an indicated bank account.

Most products are subject to return. Products approaching best-before dates are excluded from contract withdrawal.

If you cancel the purchase agreement for the entire order, you will receive a refund for the delivery costs of the order. If you send back only part of your order, the delivery amount will not be transferred to your account.

If you notice any irregularities in your product, please contact our Customer Service team. Our consultants will provide you with further instructions.

If you have received products approaching their best-before date, you can return them for free or apply for an additional discount. In such a case, please do not hesitate to contact our Customer Service team.

We're trying to deal with complaints as fast as we can. Often products have to undergo additional laboratory tests, which extends the lead time. However, it is not longer than 14 calendar days from the date we receive the product.

If there are any irregularities in your product, but you do not want to return it, you can apply for a transactional discount. Please contact us using the contact form.

Olimp Premium Club is a loyalty scheme. By buying our products, you collect points that can be exchanged for prizes. Details are available at www.opc.eu

To add points to your account, you need to scan the 2D code on the package and send the proof of purchase.

You can cut out and collect the 2D codes. The codes collected should be sent along with the formaccording to the instructions available at www.opc.eu

You will receive points for Olimp Labs and Olimp Sport Nutrition products.

All you have to do is download our Olimp Premium Club application and register for the programme. From then on, you will be able to collect points.

The points calculator can be found on the programme website: www.opc.eu

Each of our products is subjected to a series of tests, including microbiological and physicochemical purity analyses. Our products are also tested for heavy metals.

All our products are created and manufactured in Poland.

No ingredient in our supplements is on the World Anti-Doping Agency's list. Therefore, there are no substances commonly regarded as being used for doping in our products.

Our products have a product quality certificate. You'll find it in the sales notes. Transportation of products at temperatures from