How do I register?
To create a store account, press the "account" button in the upper right corner and then select the "Create account" option in the "New customers" field.
How can I change my account details?
Log in to your account. Then, in the "My account" tab, make any changes to the relevant data.
How can I subscribe to the newsletter?
Stay up-to-date by selecting the appropriate notifications in the newsletter subscriptions tab. You can choose types of information you receive.
Is my data safe?
Don't worry, we only process your data for order processing. You’ll find a detailed data processing policy under [hyperlink] Privacy Statement.
I forgot my password. What can I do now?
You can use the password recovery form. In the login window, press the "Forgot password?" button and follow the instructions.
How do I unsubscribe from the newsletter?
You can cancel your newsletter subscription from your account. Links to newsletter subscription cancellations can also be found in the footer of each promotional email.
How can I place an order from the online shop?
Add the products you’re interested in and go to your shopping cart. That's where you'll finalize the purchase.
Can I order products to another address?
You can choose the delivery address when completing the delivery form. It doesn’t have to be an address assigned to the account.
Where can I find the details of my order?
Current and archived orders can be found in your account, under the "My orders" tab.
Can I cancel my order?
You can make changes to your order before it’s approved. If you’ve placed the wrong order by mistake, please contact to us. The Customer Service Office is open from Monday to Friday from 8 am to 4 pm.
How are orders processed?
Orders are processed according to when they were received. We're trying to make the process as fast as possible. Orders are packed automatically, without our intervention.
What if I have a special order request?
If you would like to ask us for something specific, please write a message as a note for the shop when placing your order. Remember, the delivery time may be longer than stated.
How can I pay for purchases?
Our website supports fast online payments. After choosing the delivery method in the shopping cart finalization stage, you can choose your preferred payment method and pay for your order.
What payment methods do you offer?
You can pay for your purchases via online transfer, credit card, BLIK and upon delivery.
I’ve got a discount code. How can I use it?
You can enter the discount code in the "Enter discount code" field in the shopping cart. After pressing the "Apply" button, the discount will be granted.
Something went wrong with my payment. What should I do?
If your payment was unsuccessful, please contact our Customer Service team.
Can I save my payment card?
Yes, our service allows you to save your preferred payment methods. You'll find them in your account.
Why doesn't my discount code work?
Codes usually don’t include products currently on promotion, apart from the exceptions we provide. It may be that the code has expired or the pool of available coupons has run out. Contact our Customer Service team for more information.
What delivery options are available?
You’ll find detailed information on the delivery of products in the "Delivery" tab.
How long does delivery take?
We try to fulfil orders as soon as possible. We need about 24 hours to prepare the parcel and hand it over to the carrier. You can check the delivery times of individual carriers in the "Delivery" tab.
I didn't get my order.
If the status of your order has not changed for 48 hours, please contact our Customer Service team. We will try to solve the problem as soon as possible.
Can I change my delivery address?
It is not possible to change the delivery address once the parcel has been packed. Remember to check the data carefully when finalizing your shopping cart.
How much time do I have to return the products?
The time to withdraw from the contract is 14 days from the date of receipt.
How do I return the products?
To withdraw from the contract, fill in the form available [here] and send the goods back to the following address: Nutrifarm Sp. z o. o. Pustynia 39 39-200 Dębica.
How long does the returns procedure take?
Usually, the returns procedure takes up to 7 working days.
How will I receive my refund?
If possible, we return the funds using the payment method you used. However, sometimes this is impossible, then the refund is made to an indicated bank account.
Can all products be returned?
Most products are subject to return. Products approaching best-before dates are excluded from contract withdrawal.
Will I get a refund for delivery charges?
If you cancel the purchase agreement for the entire order, you will receive a refund for the delivery costs of the order. If you send back only part of your order, the delivery amount will not be transferred to your account.
How can I make a complaint about my product?
If you notice any irregularities in your product, please contact our Customer Service team. Our consultants will provide you with further instructions.
I’ve received products with a short best-before date. What can I do now?
If you have received products approaching their best-before date, you can return them for free or apply for an additional discount. In such a case, please do not hesitate to contact our Customer Service team.
How long does the complaints procedure take?
We're trying to deal with complaints as fast as we can. Often products have to undergo additional laboratory tests, which extends the lead time. However, it is not longer than 14 calendar days from the date we receive the product.
I don't want to send the product back. Can I get a discount?
If there are any irregularities in your product, but you do not want to return it, you can apply for a transactional discount. Please contact us using the contact form.
What is the Olimp Premium Club?
Olimp Premium Club is a loyalty scheme. By buying our products, you collect points that can be exchanged for prizes. Details are available at www.opc.eu
How do I register a purchased product?
To add points to your account, you need to scan the 2D code on the package and send the proof of purchase.
What should I do if I don't have proof of purchase?
You can cut out and collect the 2D codes. The codes collected should be sent along with the formaccording to the instructions available at www.opc.eu
Are all your products included in the programme?
You will receive points for Olimp Labs and Olimp Sport Nutrition products.
How can I join the programme?
All you have to do is download our Olimp Premium Club application and register for the programme. From then on, you will be able to collect points.
How can I check how many points a product has?
The points calculator can be found on the programme website: www.opc.eu
Are Olimp products subject to tests?
Each of our products is subjected to a series of tests, including microbiological and physicochemical purity analyses. Our products are also tested for heavy metals.
Where are dietary supplements produced?
All our products are created and manufactured in Poland.
Are products tested for doping substances?
No ingredient in our supplements is on the World Anti-Doping Agency's list. Therefore, there are no substances commonly regarded as being used for doping in our products.
Are the products safe to transport?
Our products have a product quality certificate. You'll find it in the sales notes. Transportation of products at temperatures from